Refund and Returns

We strive to provide the very best experience with every item you have ordered and will accept the return of items within 5 days of purchase pursuant to the below eligibility. If an item you want is out of stock, we’ll offer a similar item as a substitution.  

 

See Return Eligibility below for more information.

 

How to Return or Exchange a Product:

 

To access mailing directions and initiate your return, please visit the returns and claims section of this page for the eligible items you wish to return. All products must be returned in the original packaging where possible.

 

Return Shipping Label:

 

When returning, you may elect to complete the return with a carrier of your choice or print a FedEx label for us.

During the returns process, you will be charged to the same form of payment used for your original order.

 

Disposal Fee:

 

If you’re returning opened products that can’t be resold, we will impose a 35% disposal fee to cover the costs involved. Please see the “Disposal Fee” FAQ below for more details.

 

Return Eligibility:

 

Most of our products can be returned, with a few exceptions: Returns or exchanges for food, foodstuffs, or tea. All food, foodstuffs, and tea purchases are final.  Sample Sizes including our Sampler Sets and portions are not eligible for return. Custom Blends Blends are ineligible for return.  Each custom order is blended, and packaged per order. 

 

Unauthorized Returns:

 

Unauthorized returns are ineligible. Products that are returned without authorization are not eligible for refund, replacement, or store credit. All returns must be authorized.

 

Unauthorized returns will not be processed.  We thank you for your understanding.

 

Item Missing From Order:

 

If any item is incomplete or missing from your order, please contact us with your order number and missing item, @teasommelier or cal 717 778-8211 and we’ll be happy to correct the error. 

 

If your shipment was damaged upon arrival please include images and details of the damage.

 

Incorrect Item Received:

 

If an item was shipped to you incorrectly due to company error, we will immediately send you a replacement.

 

Please email us or call with the order number, and photos of the shipping label and items received. 

 

Damaged Item Received:

 

If an item arrives damaged, please email us or call us as necessary with your order number and photos of the damaged item and shipping box. This is the fastest option to get a replacement for you.

 

We will provide a FedEx return label, and once the damaged item is received, we will ship you a replacement.

 

Disposal Fee:

 

A disposal fee of 35% applies to any product that has been opened, tried, and returned due to a customer’s displeasure with the product. Since the product is no longer usable for resale, the fee covers a small percentage of the company’s loss.   We suggest trying sample sizes before buying large quantities of our products.

 

Refund And Replacement:

Procedure:

 

Choose whether you’d like to receive a gift certificate, replacement, or refund back to your card (or Paypal, ApplePay, etc account).

 

Refund Timing:

 

Please note that some refunds may take up to three business days to process, depending on your bank or card institution.

 

Store Credit:

 

Store credit arrives in your inbox immediately in the form of a gift certificate after your return is processed.

 

No Direct Exchanges:

 

Additionally, replacements can only be provided for the same item. If you’d like to exchange items, please request store credit to use when placing a new order. It will arrive instantly in your email in the form of a gift certificate.

 

Gift Returns:

 

To arrange for a return of a gift, please visit our Gift Returns page. To process the return, you’ll need the order number (usually found on the bottom of the shipping label) and the zip code where the order was received. We will provide replacements or store credit.

 

Returns Of Amazon Or Other Reseller Purchases:

 

Some of our items are sold by third-party businesses such as Amazon. Because we lack access to your purchase history with these retailers, we ask you to contact the store at which you purchased the items for the resolution of all product-related issues, including those pertaining to warranty claims.

 

We apologize that we can’t assist you directly with these purchases.

 

Contact us at teasommelier@quitethestir.com or bosslady@quitethestir, com or call us at 717 778-8211 for other questions related to refunds and returns.